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This is the best car repair experience I have ever had. I called in the middle of the day, was told I could bring my car in right away, and was offered a loaner car, which I really needed. They were expecting me when I checked in, called back very soon after to let me know the price of the new muffler (less than originally estimated), and also advised that I needed 2 new tires. I got a great price on the tires, and my car was ready to be picked up before 5 pm (I brought it in after 1). When I picked up the car, they greeted me by name (I have family members who can't always do that), reviewed the repairs and future service recommendations, and their service policy: tires come with a lifetime rotation and balance every 6000 miles, and lifetime free flat repairs; mufflers have a lifetime free replacement warranty. First I went Sears, then Direct Tire, then Express Tire. The quotes were very different. The tire I needed was quoted $290/each at Direct Tire and $219/each at Express Tire. I needed 4 tires so I obviously went with Express Tire. They gave me free loaner car and free alignment. Then when I picked up my car, they told me I get a free alignment and balance every 6k miles for FREE. In addition, they fix any flat I get for free as well. This is what I call customer service. I am very impressed! Express Tire has proven to be a reliable vendor
for our company. The entire staff is knowledgeable and eager to
resolve our problems the first time. If what you're looking for
is quality service at reasonable rates, go to Express Tire. I am writing to commend the outstanding service
that I recently received at Express Tire. Express Tire was recommended
to me by my sister who had recently received exceptional service.
The service personnel at Express Tire were extremely helpful and
accommodating from the minute I walked in the door. After calling other shops (and finding a less than
receptive attitude to parts not purchased from them) I talked to you.
Not only were you willing to provide the service I needed with an
open and welcoming attitude, but at a price that was fair and competitive.
Thanks to you, Paul, and the rest of your crew, I am extremely satisfied. Thank you for working with me to get my car back to safe + reliable running conditions. I appreciate your cander + honesty as we discussed the various options, + thank you for helping me make a decision based on the big picture (cars value, safety, likelyhood of future problems, etc.). Hopefully I wont be back to soon, but you have certainly earned a loyal customer. Yours truly,
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I had some work done on my car at Express Tire this week - This was not the first time I've brought my car in for service and it certainly won't be the last. Being a woman, sometimes it's hard to find a trustworthy place to have your car worked on, as most garages see you as giant dollar sign, because they assume you know nothing about cars. I never got this impression from your staff. Not only were the Express Tire employees helpful, but they were also funny, and pleasant to deal with on a personal level. You remained in constant communication with me throughout the day, and were also very understanding of my financial situation in terms of how much the work would cost on my car and never once did you try to sell me something I didn't need. Not to mention, it makes it almost painless to get work done to your car when you can get a free loaner car, and you're not even more stressed out trying to figure out how you're going to get to and from the garage! I just wanted to say thank you for doing great work, and making me feel so much better about the whole process. Not only will I be back for more work, but I will also be telling my friends and family about the great service I received. I especially would like to thank Ray and Darren, for being so easygoing and patient with me the 5+ times I called during the day while they had my car! Best Regards, I recently came to Express Tire & Auto to
get two new rear tires and have my wheels aligned and balanced.
After dropping my car off and returning to work I received a call
from you saying that your mechanic believed that the rods on the
front wheels were loose and needed replacement. I saw my bill mounting
past $400.00 and quickly returned in the car that you had graciously
lent me and requested that you stop the maintenance. I have always had my Dad to do all the work
on my car because not all auto service facilities are trustworthy.
Well, needless to say Express Tire and Auto Service has proven that
theory wrong! You and your staff need to be commended on the excellent
customer service and excellent auto service that is always given
with a smile. I'm writting this letter to show my appreciation for the manner in which you handled my recent suspension problem. As you know, after both rear shocks were replaced by your shop, I had the misfortune of having a shock fail and punch through the bracket that was supposed to hold it in place. No sooner did I get in touch with Ray at your shop than I was reassured that you would hold true to the honorable business practice that I have come to associate with express by ensuring that my vehicle would be fixed and once again safe to drive without worry. Throughout the process of fixing it, Express maintained communication with me on the status of the repair, and even went so far as to provide me with a replacement vehicle so that I could continue to get to my day work as an EMT for the City of Boston. Thank you again for maintaining the highest standards care and business ethics. I will continue to recommend your shop to my friends and associates as a place to go to get thorough honest repairs. Sincerely,
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